Care, Safety, and Exchange

Candle Care, Safety, and Exchange Policy

Train your candle by giving it a memory burn- When burning a candle for the first time, it is important to give it a "memory burn". You should burn the candle for 1 hour for each inch of its diameter. Example: a candle 3" in diameter should be burned for three hours to establish its "memory". This allows your jar candle to establish a full melt pool increasing the scent throw. If a candle isn't given a proper memory burn (meaning if your candle is burned for a short period of time), it will "Core Burn" down the center and a good scent throw cannot be achieved. Also, you'll be left with wax at the bottom and at the side.

Drafts or extreme room temperatures can cause uneven burn. The wick must always be kept centered. If a wick should ever move to one side while burning, extinguish candle, and reposition wick to the center. Also make sure your wick is centered each time you extinguish your candle.

Wick Care- Keep the wick trimmed to 1/4" Try not to trim the wick too short though, as the flame can drown when the wax melts around the wick and that can cause a wick to burn itself out. Use a wick dipper to avoid smoke and the disruption of your "now fragrant" home. When extinguishing a candle, don't blow it out. Use the end of a wick dipper and push the flame into the pool of wax and pull up. It will extinguish your candle without the smoke, keeps your home smelling great and primes the wick for the next lighting. Upon cooling, your soy candle may appear "bumpy" on the top. This is completely normal and a natural characteristic of all soy wax.

A wick can burn off-center especially if your wick is not trimmed. If an off-center wick is causing your candle to burn unevenly, simply move the extinguished wick to the center of the candle with a metal spoon while the wax is still soft.

Candle Sooting- No candle can be completely soot free, but soy wax candles do have less soot and more importantly no toxins in the soot. Black soot is caused by a candle that is smoking (in our candles this is typically from too long of a wick!) There could be several reasons why you are getting black soot. First and very importantly, make sure that you trim the wick to 1/4" each and every time before you light your candle. Second, make sure that you are not burning your candle in a draft. Any draft of wind will make the candle flame flicker and smoke. Third, when you are trimming your candle wicks, do not leave the trimmings in the candle wax . This will cause black soot. Fourth, ensure that there is enough air space around your candle.

Do not burn in a cubby or bookshelf. This inhibits the amount of oxygen that is getting to the wick of the candle and will cause black soot to form. Our candles will create virtually no smoke when burning properly. However, if the wick becomes too long, or an air current disturbs the flame's teardrop shape, small amounts of unburned carbon particles (soot) will escape from the flame as a visible wisp of smoke. Any candle will soot if the flame is disturbed.

Is this small candle soot harmful? No, if it’s not from a paraffin candle. The minuscule amount of soot produced by a candle wick is the natural byproduct of incomplete combustion. This small Candle soot is composed primarily of elemental carbon particles, and is similar to the soot given off by kitchen toasters and cooking oils. These everyday household sources of soot are not considered a health concern, and are chemically different from the soot formed by the burning of diesel fuel, coal, gasoline, etc.

To avoid this, always trim the wick to ¼ inch before every use and be sure to place candles away from drafts, vents or air currents. If a candle continually flickers or smokes, it is not burning properly and should be extinguished. Allow the candle to cool, trim the wick, make sure the area is draft free, then re-light.

Candle Safety Rules- Candles are safe products, but unless they are used safely and watched carefully, they can lead to an accidental fire. An estimated 18,000 candle fires are reported annually. According to fire experts, the bulk of candle-fire incidents are due to consumer inattention to basic fire safety or to the misuse of candles. The National Candle Association urges consumers to be careful when burning candles, and to following these rules for burning candles safely.

Always keep a burning candle within sight.

Extinguish all candles when leaving a room or before going to sleep.

Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.

Keep candles out of the reach of children and pets. Do not place lighted candles where they can be knocked over by children, pets or anyone else.

Trim candlewicks to ¼ inch each time before burning. Keep the wax pool free of wick trimmings, matches and debris at all times.

Be sure the candle holder is placed on a stable, heat-resistant surface. This will also help prevent possible heat damage to counters and table surfaces and prevent glass containers from cracking or breaking.

Always read and follow the manufacturer's use and safety instructions carefully. Don't burn a candle longer than the manufacturer recommends.

Keep burning candles away from drafts, vents, ceiling fans and air currents. This will help prevent rapid, uneven burning, and avoid flame flare-ups and sooting. Drafts can also blow lightweight curtains or papers into the flame where they could catch fire.

Always burn candles in a well-ventilated room. Don't burn too many candles in a small room or in a "tight" home where air exchange is limited.

Don't burn a candle all the way down. Extinguish the flame if it comes too close to the holder or container. For a margin of safety, discontinue burning a candle when 2 inches of wax remains or ½ inch if in a container.

Never touch a burning candle or move a votive or container candle when the wax is liquid.

Never use a knife or sharp object to remove wax drippings from a glass holder.  It might scratch, weaken, or cause the glass to break upon subsequent use.

Place burning candles at least three inches apart from one another. This is to make sure they don't melt one another, or create their own drafts that will cause the candles to burn improperly.

Use a candle snuffer or wick dipper to extinguish a candle. It's the safest way to prevent hot wax from splattering. Never extinguish candles with water. The water can cause the hot wax to splatter and might cause a glass container to break.

Be very careful if using candles during a power outage. Flashlights and other battery-powered lights are safer sources of light during a power failure. Never use a candle during a power outage to look for things in a closet, or when fueling equipment - such as a lantern or kerosene heater.

Make sure a candle is completely extinguished and the wick ember is no longer glowing before leaving the room.

Extinguish a candle if it smokes, flickers repeatedly, or the flame becomes too high. The candle isn't burning properly and the flame isn't controlled. Let the candle cool, trim the wick, then check for drafts before re-lighting.

Never use a candle as a night light.



Exchange Policy- We want you to enjoy your candle and come back for more. Please follow the tips and guidelines. We want you to be safe and happy.

Altitude can affect the burning of a candle. If altitude is affecting your candle, there may be alternate ways to enjoy your candle.

Defective candle issues (if any) would arise during the first 1/3 of the candle usage.

If you follow all the steps of safety and usage in this pamphlet and still have difficulty with the burning of the first 1/3 of the candle, discontinue use and please contact me right away. I will make arrangements with you to exchange the candle. I must have the defective candle returned to me prior to or at the time of exchange in order to make the exchange. Exchanges will be for an equivalent of the candle being returned. (Soy Fragranced for Soy Fragranced, Aromatherapy for Aromatherapy.)